Privacy Policy
Last updated: February 19, 2026
Introduction
Pagosa Forest Lodge ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation or booking inquiry
- Contact us through our website
- Subscribe to our newsletter
- Leave a review
This information may include:
- Name and contact information (email, phone number)
- Billing and payment information
- Stay dates and guest information
- Special requests or preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your information to:
- Process and manage your reservations
- Communicate with you about your stay
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
- Analyze website traffic (using Google Analytics)
You can control cookies through your browser settings.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, booking platforms, and email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal information
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent
To exercise these rights, contact us at info@pagosaforestlodge.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@pagosaforestlodge.com
- Phone: (970) 444-2290
- Address: 14317 W US Hwy 160, Pagosa Springs, CO 81147